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12. Disregard for newer learning styles
The vast majority of workers are young people. They learn differently than previous generations. They want to be entertained. Just look at the games they play on their phones. If the training isn't entertaining, you'll lose participation.
By John Tschohl
Described by Time and Entrepreneur magazines as a customer service guru and service strategist, John Tschohl presents strategic keynote speeches to companies worldwide. He is the author of "Empowerment: A Way of Life." Contact him at john@servicequality.com or visit www.customer-service.com.
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