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At the beginning of the meeting, tell them, "This is a listening meeting. For 15 minutes I just want to hear your ideas, your concerns or anything else you'd like to share." Don't interrupt or dominate the conversation—speak only when the other person asks you a question. The rest of the time, listen and take notes. After the person is done talking, paraphrase what you heard. Taking 15 minutes out of your day to listen will help you forge a greater connection with your staff and make a huge difference in employee engagement.
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