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• Begin with the situation. "Pat, when we receive a shipment and you expect the others to put it away…"
• Express the result. "… it causes friction because everyone is expected to pitch in."
• State the desired change. "In the future I need you to cooperate with the rest of the group to ensure that the shipment is stored quickly. This means I want you to stop whatever you are working on and help put away the stock."
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