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The telephone conversation described earlier is a good example of closing the interaction. Here's another common situation. Let's say you've discussed a product or proposal with your customer. He says, "It looks interesting, but we're not ready for that now." You might then say, "When do you think will be a good time?" Your customer responds, "Probably around June." You might say, "OK, I'll make a note to discuss it with you then." At this point, you haven't closed the interaction or resolved the issue.
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