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What lessons learned did O’Donnell share?
• Actively lead your recertification process. The certifiers are interested in the process, as they should be, and less interested in the business implications.
• Expect delays and plan for them. Had Neenah clearly understood the ‘hard stop,’ the company would have planned for that differently in the manufacturing process.
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- Companies:
- Neenah Paper
Maggie Dewitt
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