Bridging the Gap
Eliminating the “We” vs. “They” dynamic
between
managers and employees
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Here, again, we see an example of what separates leaders from managers. Leaders put effort into listening to, and learning from, people throughout their organization. Listening is the clearest way we can show respect. Listening builds trust. By contrast, managers don't listen to "their people"—usually because they're too busy telling them what they need.
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