Listen Like a Homicide Detective
Form valuable relationships with customers through communication
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Art Sobczak
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DON'T - respond to their statement or answer with too much of your own experiences. Empathy is good, but one-upmanship is bad (e.g., "Well, let me tell you how big of a fish I caught!"). Instead, prompt them to continue. Resist the tendency to share your experiences and think about what you can learn.
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Art Sobczak
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