mind your business: Onward and Upward
How to sharpen your skills as a middle manager
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Research on high-performing organizations that adapt rapidly to change increasingly points to the crucial role of middle and lower managers.
INSEAD professor Quy Nguyen Huy found that at companies making lasting, effective changes, middle managers are far better than most senior managers at leveraging informal networks and staying attuned to employees' emotional needs. He also discovered that the successful ones manage the continuity between extreme inertia and extreme chaos during turbulent times.
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