Misguided customers also can prove difficult. Litster mentioned some manufacturers think they can simply add a feature without any consideration. If certain features are not constructed or added correctly, they will offer little (if any) protection, he emphasized.
"Some of our clients or authorized distributors don't understand why they can't just send a PDF or fax of their check to producing a new order. Faxes and scans distort the size and proportions of the check, the MICR line placement, etc. So, for a new order we always request an actual check sample, or for a MICR line, a specification sheet from their bank," Litster stated. "This is very annoying to some people, who are used to doing everything online, and it is sometimes difficult to explain that producing a check, which is a negotiable instrument, is not the same as producing a flyer, a business form or a magazine."