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"Initially the hype predicted that e-forms would completely replace traditional ones, but that didn't pan out," he said. "Today companies are using custom applications that can replace forms and add value."
Such applications have become more sophisticated in the past three years, having been designed specifically for the Internet. For example, said Baker, when routing an expense report, a computer application takes the data and sends it to the back-end accounting package, thus eliminating the need for a printed form.
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