P+P: What do you expect to be some of the biggest changes the industry will face?
RSS: Our industry really sits in an amazingly situated place to provide even more products and services needed to solve customer problems and support each other's quest for growth. Arguably every sale to every customer being served by our industry members starts with a strong relationship. And that relationship can be leveraged and expanded into other areas of support for each customer. This only works, of course, if companies are open to change—to step outside their comfort zones and learn new things and take some risks. I strongly believe that those willing to invest and commit to staying on the forefront of technology and innovation will be those who continue to thrive in our ever-changing marketplace.
- People:
- R. Scott Sutton
- Places:
- Dallas