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Understand the situation. Few situations are exactly as they seem. Before trying to settle the conflict, ensure you have investigated both sides of the issue.
Acknowledge the problem. I remember an exchange between two board members. One member was frustrated with the direction the organization was taking. He told the other, "Just don't worry about it. It isn't that important." Keep in mind what appears to be a small issue to you can be a major issue for another.
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