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Be patient. Take time to evaluate all information. A hasteful decision does more harm than good when it turns out to be the wrong one and further alienates the individual(s) involved.
Avoid using coercion and intimidation. Emotional outbursts or coercing people may stop the problem temporarily, but odds are the problem eventually will resurface. At that point not only will you have the initial problem to handle, but also the angry feelings that have festered below the surface during the interim.
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- Gregory P. Smith
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