Heinl noted that the company’s ethics gives it a competitive edge. She believes this allows the company to build strong relationships with customers.
“We pride oursel[ves] in customer service and feel that this is something corporate America has allowed to go by the way side—every time you call Repacorp, you will receive a friendly voice answering the phone instead of an automated system which is not necessarily common practice anymore,” Heinl enthused. “Along with our customer service and very quality products, we offer a one-stop shop for our customers. We have a large variety of stock items, RFID and standard non-RFID labels and we also have the ability to produce most custom products needed from our customers. At the end of the day, if we can make our customers’ job easier, we are happy.”