Patricia Fripp, CSP, CPAE, is a San Francisco-based executive speech coach, sales trainer and award-winning professional speaker on change, customer service, promoting business and communication skills. She is the author of Get What You Want!, Make It, So You Don't Have to Fake It! and past president of the National Speakers Association. She can be reached at: pfripp@fripp.com, (800) 634-3035 or www.fripp.com.
Bash or Boost?
By Patricia Fripp, CSP, CPAE
Patricia Fripp, CSP, CPAE, is a San Francisco-based executive speech coach, sales trainer and award-winning professional speaker on change, customer service, promoting business and communication skills. She is the author of Get What You Want!, Make It, So You Don't Have to Fake It! and past president of the National Speakers Association. She can be reached at: pfripp@fripp.com, (800) 634-3035 or www.fripp.com.