Making the Rounds
BFL&S: What are some challenges your customers have presented your company with, and how did you handle them?
Maggio: Most of our challenges come in the form of service, specifically delivery. The way we handle this problem is simple: we respond and meet the customer’s needs.
Cahill: I think one of the challenges we’re being met with all the time is to be a company that’s not just going to sit back and provide product, but a company that is going to look at systematic ways to group orders to find alternatives, like any other business would want, to provide products at less cost. I think hospitals are looking at this e-form trend and saying, “If you can tell me that at the desktop I can print on 20-lb. white bond paper and not have to inventory it at X, Y and Z company, I’m going to take a look at that.”