Making the Rounds
Moerman: [A] customer called us [about] a form we had not manufactured for them. It was a patient’s envelope. ... [I]t wasn’t an actual patient’s envelope per se; it was two sheets of paper that were glued on three sides and then there was a piece of transfer tape on the edge that you could fold over the flap to form an envelope. When you think of patients’ valuables, you think of wallets, earrings, etc. Well, it was not a particularly nice part of town and they were trying to put guns in these valuables envelopes and [the envelopes] were just ripping apart. Nobody had come up with a solution to fix these valuables envelopes so that [they could hold] heavier items. So, we came up with the idea of [using] heavy paper, and we switched to 100-lb. tag, and it held the heavy items. We ended up re-running the job for them and getting it done that way, [offering] a solution that nobody else could come up with.