State of the State
First, you need to perform an existing state analysis—you need to know where you are to know where you need to be. You can start collecting this information no matter what your role might be. Document your major operational processes. Talk with your colleagues, and record the biggest problems they see. Then talk to vendors, solutions partners and industry colleagues and understand what they see as market drivers and challenges in the industry. People love to share information, so it likely won't be difficult to get this feedback from them. Changing behaviors is more of a struggle, so start by creating a list of everything you do today, why you do it and the pros and cons. Then create a "what-if" column and list a wild alternative, with the pros and cons to show the contrast (see chart).
- People:
- Don Dew