Management

The U.S. Postal Service recorded its first revenue increase in five years and mail volume showed signs of stabilizing despite continued decline—but the agency still lost $5 billion in fiscal 2013, making it the seventh consecutive year of red ink, according to figures released Friday.

The agency's annual $5.6 billion pre-funding requirement for future retirees also continued to be a drag on postal finances, USPS and union officials said.

In today's guarded business climate, it's easy to get caught up in the details that create the big picture. For instance, how much time, energy and creativity should be spent on customers? Sometimes the answers are in plain sight—or they're rooted in our very own experiences—as Chip Schindler discovered.

Business loans: Formerly the realm of credit cards, crossed fingers and bank collapses, thankfully it's once again possible to get credit from lenders other than ones called "MasterCard" or "My neighbor Bill who's been pretty good about saving his change in an old cookie jar shaped like his favorite childhood clown."

Paul Britten had a banner year in 1984. His hometown team, the Detroit Tigers, defeated the San Diego Padres to win the World Series. And shortly after, Britten scored his big break.

When people aren't happy about their jobs or their employers, they don't show up consistently, they produce less and their work quality suffers.

Jay Deutsch and Eric Bensussen have a good thing going. As co-owners of BDA Inc., a Promo Marketing Top 50 Distributor with annual sales totaling $286.4 million, Deutsch and Bensussen continue to cement the relationships between people and brands. And to think, an interest in sports marketing made it all possible.

What if confidential information contained in an employee’s file is seen by someone who is not supposed to see it, and that person takes legal action? You could be held liable for the information you misfiled. Think it’s a small risk? Think again.

Antonio M. Perez, who oversaw Eastman Kodak Co. during one of the most trying periods in company history, will be stepping down from the position by fall 2014 at the outside.

The Rochester-based printing and imaging company said that Perez will serve as CEO of the company once it exits from bankruptcy, but only until a successor is named or for a year, whichever comes first. He then would serve as a consultant for up to two years.

In today's current business climate, mergers and acquisitions are often the pinnacle of a CEO's success. I, personally, would be delighted to sell my firm for a hefty fee and retire.

When Danielle J. Kay visits the family home where she grew up, she is taken back to simpler times of make-believe and Tyvek tags.