On June 15, Quad/Graphics agreed to pay $750,000 to the U.S. Government Publishing Office (GPO) to settle allegations of a security breach. As Print+Promo reported, Quad/Graphics’ Chalfont, Pennsylvania-based facility was accused of violating security requirements involving personally identifiable information on contract work for the GPO.
In addition to the monetary settlement, Quad/Graphics said it would adjust its employee training approach and make adjustments to the physical layout of the Chalfont plant in order to better protect personal identification information.
Several industry pundits had opinions to share on the matter, starting with Vincent Mallardi, CMC, PBBA Board Chair and author of the annual “Hot Markets for Print Demand.” He didn’t mince words in a commentary piece titled, “Stay Away From the Broker That May Make You Broke! The GPO,” originally published by Printing Impressions, a sister brand to Print+Promo.
The GPO had some words of its own for Mallardi. Below is a response from Andrew Sherman, GPO chief of staff, as emailed to Printing Impressions:
Andrew Sherman
I'm writing to respond to an article by Mr. Vincent Mallardi posted recently by Printing Impressions. The article is so breathtakingly full of misinformation, canards, and other falsehoods that it's difficult to know where to begin.
Suffice to say that the settlement between the Government and Quad/Graphics announced recently by both the Department of Justice and GPO's Office of the Inspector General, related to a contract violation concerning a failure to adequately protect the personally identifiable information (PII) of American citizens in the production of Cost of Living Adjustment Notices on behalf of the Social Security Administration. Mr. Mallardi may not think so, but we believe — and the law requires — that PII must be protected from improper disclosure, and this was in fact a requirement of the GPO's contract with Quad/Graphics in the production of these documents. The GPO's Office of the Inspector General takes its job seriously, and following an investigation, referred its findings to the Justice Department. As part of the settlement, Quad/Graphics has taken measures to ensure this problem doesn't happen again.
As to the other claims made by Mr. Mallardi — that GPO is "sullied," "some say corrupt," has "no accountability," "loses money," "has a monopoly," charges "any price it determines," buys its work from "hapless underperforming private companies," "outsources to China including for the e-chip" used in passport production, has solicited "bribes," engages in "shakedowns" and "extortion," and so on — these are the product of what one can only call a vivid imagination that is untethered from reality. For those who are interested, GPO's operations and our accountability — particularly the fact that we have been operating in the black for many years now — are fully transparent via our website at gpo.gov and our social media presence on Facebook, Twitter, YouTube, and elsewhere.
We are audited annually by an independent third party and we routinely receive clean opinions. Our operations are overseen not only by an independent IG but our House and Senate legislative oversight and appropriations committees. As to passport production, we work in tandem with the State Department's Office of Diplomatic Security, and all materials we use are purchased through a secure supply chain, including the chips which are made right here in the USA. And perhaps someone will please tell Mr. Mallardi that the title of "Public Printer" was abolished two years ago by the same act of Congress that changed GPO's name to the Government Publishing Office.
Regrettably, what is sullied by Mr. Mallardi's article are the reputations of the thousands of private sector printers who have worked in partnership with the GPO in one of the Government's longest-lived and most successful procurement programs, enabling the Government to meet the Federal printing and information needs of the American people at a highly competitive price. We rely upon and deeply value our relationship with the printing industry, and to disparage the printers we work with as "hapless" and "underperforming" does them a great disservice. We are proud of our association with the American printing industry and look forward to continuing to work with them in carrying out our mission of Keeping America Informed.
Sincerely,
Andrew Sherman
Chief of Staff
U.S. Government Publishing Office
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GPO Chief of Staff Responds to Criticisms from PBBA Board Chair Following Quad/Graphics' Alleged Security Breach
The following article was originally published by Printing Impressions. To read more of their content, subscribe to their newsletter, Today on PIWorld.
On June 15, Quad/Graphics agreed to pay $750,000 to the U.S. Government Publishing Office (GPO) to settle allegations of a security breach. As Print+Promo reported, Quad/Graphics’ Chalfont, Pennsylvania-based facility was accused of violating security requirements involving personally identifiable information on contract work for the GPO.
In addition to the monetary settlement, Quad/Graphics said it would adjust its employee training approach and make adjustments to the physical layout of the Chalfont plant in order to better protect personal identification information.
Several industry pundits had opinions to share on the matter, starting with Vincent Mallardi, CMC, PBBA Board Chair and author of the annual “Hot Markets for Print Demand.” He didn’t mince words in a commentary piece titled, “Stay Away From the Broker That May Make You Broke! The GPO,” originally published by Printing Impressions, a sister brand to Print+Promo.
The GPO had some words of its own for Mallardi. Below is a response from Andrew Sherman, GPO chief of staff, as emailed to Printing Impressions:
Andrew Sherman
I'm writing to respond to an article by Mr. Vincent Mallardi posted recently by Printing Impressions. The article is so breathtakingly full of misinformation, canards, and other falsehoods that it's difficult to know where to begin.
Suffice to say that the settlement between the Government and Quad/Graphics announced recently by both the Department of Justice and GPO's Office of the Inspector General, related to a contract violation concerning a failure to adequately protect the personally identifiable information (PII) of American citizens in the production of Cost of Living Adjustment Notices on behalf of the Social Security Administration. Mr. Mallardi may not think so, but we believe — and the law requires — that PII must be protected from improper disclosure, and this was in fact a requirement of the GPO's contract with Quad/Graphics in the production of these documents. The GPO's Office of the Inspector General takes its job seriously, and following an investigation, referred its findings to the Justice Department. As part of the settlement, Quad/Graphics has taken measures to ensure this problem doesn't happen again.
As to the other claims made by Mr. Mallardi — that GPO is "sullied," "some say corrupt," has "no accountability," "loses money," "has a monopoly," charges "any price it determines," buys its work from "hapless underperforming private companies," "outsources to China including for the e-chip" used in passport production, has solicited "bribes," engages in "shakedowns" and "extortion," and so on — these are the product of what one can only call a vivid imagination that is untethered from reality. For those who are interested, GPO's operations and our accountability — particularly the fact that we have been operating in the black for many years now — are fully transparent via our website at gpo.gov and our social media presence on Facebook, Twitter, YouTube, and elsewhere.
We are audited annually by an independent third party and we routinely receive clean opinions. Our operations are overseen not only by an independent IG but our House and Senate legislative oversight and appropriations committees. As to passport production, we work in tandem with the State Department's Office of Diplomatic Security, and all materials we use are purchased through a secure supply chain, including the chips which are made right here in the USA. And perhaps someone will please tell Mr. Mallardi that the title of "Public Printer" was abolished two years ago by the same act of Congress that changed GPO's name to the Government Publishing Office.
Regrettably, what is sullied by Mr. Mallardi's article are the reputations of the thousands of private sector printers who have worked in partnership with the GPO in one of the Government's longest-lived and most successful procurement programs, enabling the Government to meet the Federal printing and information needs of the American people at a highly competitive price. We rely upon and deeply value our relationship with the printing industry, and to disparage the printers we work with as "hapless" and "underperforming" does them a great disservice. We are proud of our association with the American printing industry and look forward to continuing to work with them in carrying out our mission of Keeping America Informed.
Sincerely,
Andrew Sherman
Chief of Staff
U.S. Government Publishing Office
Related story: Quad/Graphics Accused of Violating Security Requirements With GPO Jobs