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How do you know when you're dealing with customers who suffer from frazzled customer syndrome? Typically, they:
• Have a "net it out" mentality. These impatient, time-starved people want you to get to the bottom line right away. If you don't, they're immediately dismissive.
• Get easily distracted. Even when they're interested in what you have to say, their attention spans are short. They feel compelled to multitask whenever possible.
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- Jill Konrath
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