mind your business: Build Your Dream Team
Educate, motivate, stimulate, evaluate and terminate
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When you build a dream team, you will have employees who show up every day ready and eager to work. They will feel valued and, in turn, will value what they do and how they do it. They will give you the best they have to give. You couldn't ask for more.
By John Tschohl
John Tschohl, the internationally recognized service strategist, is founder and president of the Service Quality Institute in Minneapolis. Described by USA Today, Time and Entrepreneur as a "customer service guru," he has written several books on customer service and has developed more than 26 customer-service training programs that have been distributed throughout the world. Tschohl's strategic newsletter is available online. For more information, visit www.johntschohl.com.
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