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"The broker has caused problems in the past because of his own lack of organizational and customer service skills," she said. "We found that we had to do all the follow up work. When orders didn't appear on time, we would have to call to check on them. He did not have a system to check on the status of orders with his manufacturer or think it important enough that even minor delays in delivery should be reported to us.
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- Barbara Bucci
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