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"We needed initialized and climatized computer tapes. Our distributor didn't understand what that meant and sent us tapes that weren't stored in a climate-controlled environment. We'd have to reclimatize them for a couple of weeks before we could use them.
"We even provided education from our perspective, but the distributor didn't change his practices. Tapes were kept in the warehouse for long periods of time and would shrink or expand with warehouse conditions. We felt that we shouldn't be in the position to educate. Rather, the distributor should educate us," he said.
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