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#6: If the customer does not like your solution, ask what he or she would consider a fair alternative. Never let a customer lose face. If you cannot meet the request, say so. But, never tell the customer he or she is wrong, and never get into an argument. It is vital to be considerate of the customer’s feelings and to be courteous. Sometimes the customer knows full well that there is nothing you can do. All the customer really wants is someone to hear and respect his or her point of view—something you can certainly do.
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