When it comes to rendering superior customer service, a "one size fits all" approach simply doesn't cut it. Research in the field of human psychology indicates people are born into one of four primary temperament styles: aggressive, expressive, passive or analytical. Each of these four temperament styles tends to define "superior customer service" from a slightly different point of view. Once you learn how to identify each of the four primary temperament styles, you'll be able to truly customize your service to fit your customers' expectations. For example, if you're providing customer service to the impatient, aggressive style, they expect a quick fix and a bottom line solution. While at the other extreme, the analytical style requires a great deal of information and is interested in every detail.
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