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Here are five powerful customer service tips to help you go the extra mile:
1. Pay attention to the small things. Get in the habit of returning phone calls, emails and other correspondence quickly. Follow-up, follow-up and follow-up.
2. Stay in contact and keep good records. Take the time to jot down notes from meetings and phone calls making certain to record all relevant information. Maintain a written record of service. This is especially helpful when clients are reassigned to new agents. Setup a suspense system to track important contact dates, such as client review calls and birthdays. Consider sending a personal note or an article of interest every six months.
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