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Instead, Blaise recommends creating thoughtful, intelligent follow up procedures designed to benefit, rather than badger or annoy clients, and making them part of standard business procedures.
He offers the following four suggestions:
1. Require salespeople to submit a copy of the “thank you” note they sent to each customer immediately upon receipt of an order, along with the paperwork required to receive their commissions. This ensures immediate customer follow up that is good business and good manners.
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