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John Carr
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Digital Effects
Despite the continued success of print in the hospitality industry, electronic communication is having an impact. The check-in/check-out process is almost entirely digital, for example, although hotels keep some type of hard-copy documentation. “When you check in or check out of a hotel, there is still a paper trail, be it printed folio or registration,” Belzman noted. But, as Davis remarked, “[Hotels] can just run those [forms] right off their computers’ printer[s].”
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