The Top Five Continue to Thrive
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Service Oriented
In addition to equipment, Western States Envelope & Label also invests heavily in its people, dedicating significant amounts of time and energy to training the customer service and sales staff. "Having a good understanding of the manufacturing process puts them in a unique position to provide additional value at the point where jobs are being estimated and designed," said Lemberger. "We are also two years into a lean manufacturing initiative. It's an all-encompassing mind-set to improve our processes, including customer service, and to compress the sales-to-order process to reduce the time it takes to receive an order and turn it into a job that is being produced on the shop floor."
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