People Have the Power
P+P: What keeps you up at night? In other words, what is the biggest problem(s) facing the industry today? Do you foresee any improvement?
LZ: Our customers will continue to drag us "kicking and screaming" into the future. We need to continue to ask questions in order to understand our customers' needs and "pain points" in order for American to evolve with the solutions for the future. Being able to "think young" in adapting the use of social media as it is being adopted by our customers.The economy has less of an effect on the American model than a good banking relationship with availability. As long as customers are buying products and American can finance the transactions, American can grow in spite of the economy. Our Business Protection Program insures us against customer bankruptcies and sales errors.