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While there is a great deal of wisdom in doing everything you can to keep your customers, there is also a growing understanding among business leaders that treating all customers the same is different from treating all customers fairly. The fact is that not all customers have the same level of... 

“High performing teams have radical candor and accountability—they will say what they’re thinking about ideas and each other,” explains Keith Ferrazzi, founder of a global consulting and coaching firm that works with Fortune 100 companies. Ferrazzi shares his secrets on...

Both UPS and FedEx have announced additional peak surcharges as a result of the pandemic’s continued disruption of the shipping industry. FedEx announced increased fees on Peak – Residential Delivery Charge for FedEx Express and FedEx Ground domestic; Peak Surcharges on U.S. Express Package Services, U.S. Ground Services and...

Using pressure seal forms has become known as a cost- and time-saving method for businesses, but there are still a multitude of companies missing out on the benefits they offer. After this past year—a time when the stability of even strong, long-standing businesses was tested—maybe end-users will be more open to what distributors have to say about a product that...

The printing industry is filled with entrepreneurs who started a business to fulfill their vision. And guess what, those entrepreneurs had families. Those families are often engaged in the business. At times it could be brothers or sisters, and ultimately leads to adding the sons, daughters, nieces and nephews...

PRINTING United Alliance announced that registration has officially opened for the highly anticipated PRINTING United Expo 2021, taking place at the Orange County Convention Center (OCCC) in Orlando, on Oct. 6-8. New this year is a three-phase Expo experience which further provides access to even more education, new product debuts, and...

While the pandemic isn’t over yet, there’s a lot to learn from the past year. It’s well-documented that when most nonessential business halted in March 2020, so did a lot of print and promotional sales. And M&A followed suit, said Jamie Watson, chief operating officer for Certified Marketing Consultants, Huntertown, Ind. ...

NAPCO Research and Promo Marketing recently released the fourth iteration of their ongoing Promotional Products Industry Recovery Research (Vol. 2, No. 1), which aims to track how the promotional products industry is reemerging from issues faced during the COVID-19 crisis...

On the heels of last week’s House action on postal reform, the Senate this week got into the game by introducing companion legislation, the Postal Reform Act of 2021, to address USPS financial, service and transparency reforms. This bipartisan legislation, led by Senate Homeland Security & Governmental Affairs Committee Chairman Gary Peter...

As part of Print+Promo Marketing’s ongoing feature, Executive Perspectives, we get to know leading professionals in the print and promotional industry. This month, we interviewed Rick Lindemann, president of Total Printing Systems, Newton, Ill. Here, he discusses pandemic-influenced trends, addresses the impact of labor shortages and geeks out over new bindery technologies...