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As businesses ponder which tools to call on to stay steady or regain their balance, it can prove pretty difficult to break out a reliable crystal ball, as Mardra Sikora, CEO of Pocket Folders Fast, Omaha, Neb., noted, but the idea that persistence pays off must, well, persist...

Working efficiently, smiling with your voice and giving attentive post-order follow-up can go a long way in the customer service field. Not everyone has these skills, and it can be costly to your business if you invest in the wrong people. Add to the mix the worst global pandemic in over a century—which has led to the viral shutdown of multiple economies, mass furloughs and stressed out customers—and now you’re really testing the superhuman patience of a customer service representative. Fortunately, this year’s collection of standout CSRs are up for the challenge...

With coronavirus infection surging in Florida, Palm Beach County, the state's third most-populous county, enacted a mandatory mask order in June. To reinforce the message with residents, the county has undertaken an ambitious program to send four branded masks to each of its nearly 659,000 residential addresses...

While we’re not going to sit here and pretend that everything is great and that there are no problems with the print industry, we are going to say this: Print isn’t dead. To be more specific, continuous forms aren’t dead. And even a global pandemic couldn’t kill them. The business is there, you just need to know how to look for it and know how to close the deal...

Print+Promo is proud to present its seventh annual “Women in Print and Promo” feature. This year’s group of honorees is changing the narrative of female representation in a traditionally male-dominated industry. Meet Marsha Frydrychowski, director of marketing services for Resource Label Group...

InnerWorkings Inc., a top 50 distributor headquartered in Chicago, and HH Global Group Limited announced that they have signed a definitive agreement to combine operations...

Sourcing PPE, while lucrative for promo businesses, has also been challenging. Things could get a bit tougher now, as flooding has impacted major production hubs in China, including those manufacturing PPE for shipment to the U.S...

Last year, Print+Promo gave a major update on the paper industry, sharing the challenges around the growing cost of materials to make pulp, mill closures and other hiccups. This year is no different, except with the additional struggles surrounding the current global pandemic...

PRINTING United recently announced the decision to transition from an in-person event in Atlanta to a comprehensive digital platform. The show company today provides an update on its plans to present four power-packed weeks of...

On June 27, Los Angeles Apparel, the company started by American Apparel founder and former CEO Dov Charney, shut down after more than 100 employees tested positive for COVID-19. In response, Charney hoped that the company could ramp up testing and safety measures to get back up and running as soon as possible...