It could be them just giving you a quick brush-off, or it could be an easier way of saying they're happy with their current vendor. Felber pointed out another interesting and plausible option—that they've had a bad experience with buying print or promotional items in the past.
"Sometimes they say they're not interested because they've had a bad experience with promotional products," he said. "Somebody sold them something, and either A) didn't tell them how to use the product, or B) didn't tell them what to do with it. I run into clients or potential clients who go, 'Oh we don't buy promotional products, they're too expensive and end up just sitting on a shelf,' and I go, 'Well, why are they on your shelf?' They'll say, "Cause they're too expensive to hand out,' and I'll go 'Well, you've invested in them, they're not doing you any good sitting on a shelf!"