P+P: What other types of challenges did you encounter with this particular job? How did you overcome them?
BM: The most significant things that we did revolved around process. We developed a protocol that resulted in quality assurance rather than quality control. In other words, if a problem appeared anywhere in production, we knew about it right away and the problem was immediately corrected, as opposed to quality control where often mistakes happen, but are caught down the line through back-end inspection. We also engineered our collators so that all the imaging was done on-line, which assured exact matches and control of variable numbers. In addition, we employed bar-code reading and verification during production to guarantee that every document would be read accurately.
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