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In 1978, increased demand also justified the establishment of an in-house graphics department. "We were using an outside graphics typesetting service, but if there was a typo, we would have to send it out again," Dorsen noted.
FIA now offers a complete in-house turnkey graphics system. "We employ a full time staff and can add a night shift when things get busy," stated Dorsen. "A customer can come in with an idea and leave with a proof. We've even had customers send us sketches to see if they were on the right track with their idea."
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