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PP: What is the best business advice you ever received?
DJ: If you take care of your customers, your customers will take care of your business.
PP: What is your greatest business accomplishment and disappointment?
DJ: Greatest accomplishment was the successful deployment of our RFQ system, which allows us to reliably and consistently source printing from our network of vendors. [The] greatest disappointment has been the employee cuts of 2009 due to the recession. I worked hard to recruit experienced professionals to the team and it is always hard to layoff a competent employee that you respect.
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- People:
- Richard Jacobs
- Places:
- Carmel, Indiana
- Indianapolis
E
Melissa Busch
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