Slow Down for Speed Bumps
The act of listening is a valuable tool for satisfying unhappy customers
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4. Failing to move on. How do you know when, despite your best efforts, your customer relationship is beyond saving and is therefore taking up valuable time? The customer may be demanding, even confrontational, and provides you with little to no business for all of the aggravation he or she is giving you. Sometimes, these types of customers actually cost you money because you spend so much time trying to placate them. You rationalize continued business with them, hoping to be rewarded for your loyalty—but let’s face it, there are some customers you just don’t want!
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