Slow Down for Speed Bumps
The act of listening is a valuable tool for satisfying unhappy customers
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5. Shifting blame. For the past 20 years, organizations have embraced the concept of teamwork. When things go awry, however, it’s easy to point fingers. Passing the blame only delays resolving customers’ issues. When things go well in your firm, everyone should definitely share the glory—and when problems arise, everyone should share the blame, too.
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