Slow Down for Speed Bumps
The act of listening is a valuable tool for satisfying unhappy customers
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
6. Treating all customer complaints with the same approach. Some salespeople have a one-size-fits-all approach when it comes to handling customer objections. They may offer to lower their price or automatically throw in product extras without listening to the reasons the customer is upset. While you’re being conditioned to respond to objections with concessions, your customers are learning that whenever they complain, they’re rewarded. Having only one approach to resolving customer issues could result in offering more than what your customer really wants.
0 Comments
View Comments
Related Content
Comments