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Davidson: "We are reengineering our site so our customers will be able to search for the information they need. It will help them get an immediate answer on such things as inventory. This should be a timesaving feature for our customers and us."
Duysen: "Our site definitely eliminates fax and phone activity related to ordering. It will never replace all of our functions, but for high transactions, it's quicker and more efficient. It prevents our sales reps—and the customer's employees—from being bogged down with this stuff, allowing them to be more productive with their time."
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