mind your business: Trial by Fire
Eight ways to fight entrepreneurial fires while improving in the process
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Once a fire is out, put a process in its place. As previously mentioned, after you've put out a fire—say, acting on a customer complaint or dealing with an employee who repeatedly breaks a rule—and have determined its cause, you must leave a process behind to prevent the problem from arising in the future, or, if it does, to provide employees with a fire extinguisher so they can put out the fire themselves.
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- People:
- Dave Lindsey
- Edward D. Hess
- Places:
- Indianapolis
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