mind your business: Trial by Fire
Eight ways to fight entrepreneurial fires while improving in the process
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Create checklists for important tasks. You should not only have how-to processes written down to handle problems that have occurred in the past; you should have checklists critical to the operation of your business. For example: how to open for business; how to close the business; what to do in an emergency; what to do if an employee does not show up for work, etc. For some situations, you may need a checklist or how-to process that also explains what not to do. For instance, what not to do when approached by an unhappy customer or what not to do as an employee if your register comes up short.
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- People:
- Dave Lindsey
- Edward D. Hess
- Places:
- Indianapolis
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