The Bonus Round
Money, trips and other
incentives make
for good business
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"Employees are nominated by managers or other employees when an employee has performed an act of customer service that is far and away above what is expected," Traxler said. "The employee can receive an award of $100 to $500 for each award."
Now in its second year, Traxler continued, this program replaced a previous award program that was based on increased sales revenue. This program focuses on customer support.
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Melissa Busch
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