The Bonus Round
Money, trips and other
incentives make
for good business
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"About 70 percent of our CSCs are eligible for commissions," Traxler added. "We implemented this commission program several years ago when we recognized the tremendous amount of direct contact our more senior CSCs had with our customers and the impact they could have on enhancing customer service. The commissions received each year can range from a few hundred dollars up to $15,000 or more."
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Melissa Busch
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