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In addition, Hallstrom noted that while using electronic commerce eliminates human error, "That also means that customers don't talk to people, which can be seen as a downside."
Hyte noted some other areas that need improvement.
E-mailing art work. Hyte explained that distributors need to e-mail the correct fonts, documents and picture files. Faxing a copy of what the art should look like is also critical.
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