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Hyte said that EMA then follows up by sending an e-mail to the end-user explaining that the distributor will be calling that day to respond to the inquiry. "Distributors now call EMA to be put on our calling list," he added.
"We really don't have a choice with electronic commerce," said Jeff Neely, senior vice president and central regional manager for the Dallas-based distributorship, Pre-cept. "Distributors are solutions providers. We have to meet [customers'] needs or someone else will.
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