Seal the Deal
Customer service awareness is a primary reason why EMA Specialty Envelopes & More is celebrating its 25th anniversary this year. Said Hyte, “We are 100 percent wholesale and always will be to the trade. That’s who brought us to the party.”
Brocker believed to maintain a strong customer base, suppliers must provide value-added envelopes by purchasing the latest manufacturing equipment. Today, envelopes are made in a fast, but precise, manner, with speeds exceeding 1,000 envelopes per minute. “Over the last two decades, we’ve had many equipment prototypes on our floor, giving us an advantage with the newest technology. The cost to customers wrestling with bad product far exceeds the cost of the envelope. The well-made envelope adds a lot of value,” he explained.