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3. Search deeper.
Rarely will an employee reveal everything to you about something right off the bat. As a leader, it is your job to bring out what the other person is thinking. Ask questions to search deeper for what the person is trying to convey: How do you mean that? Can you give me an example? Why is this important? How will this affect us? Which do you think will get you more feedback—a statement you make that ends in a period, or one that ends in a question mark?
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