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"The fiscal year is different for everybody," Feldman said. "Sometimes the municipalities will send their own follow-up notices; sometimes we handle it. The idea is to be flexible."
Grayson said his government customers procrastinate more than other accounts. "Then they demand to have orders in on time. Purchasing doesn't necessarily act on bids right away and the person ordering can get upset if the forms are late." Diplomacy then comes into play as the distributor avoids pointing fingers while apologizing and waiving rush charges.
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- Reno, Nevada
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